National Doctors’ Day – the holiday that falls on March 30 every year to honor America’s physicians – took on much greater meaning in this second year of the pandemic. We did take time out at the Clinic for a brief celebration, but it was quickly back to what has become “business as usual” as our clinical team manages the complexities of meeting patient expectations while working under anything but normal circumstances.
I wasn’t sure exactly what was awaiting me last July when I joined the Clinic in the midst of a COVID-19 surge, but every day since has demonstrated tremendous resolve and tenacity by our physicians in the face of this health crisis. A crisis really can bring out the best in people. It has at the Clinic, and I’m thankful to work alongside such caring and professional doctors.
Ensuring our clinical team has modern, up-to-date equipment, technology and facilities is a big part of my job as CEO. The pandemic fast-tracked the need to modernize the Clinic’s information technology infrastructure as virtual visits have become an essential element of our care environment. Other recent improvements include upgrades to the Clinic’s phone system and computers and investment in an improved patient experience with new appointment technology and a patient satisfaction platform. And we’ll only continue to improve in the months and years ahead.
We have a truly extraordinary, selfless and unflappable team ready to meet your healthcare needs. So, when you see one of Clinic docs around town, or visit with them in the Clinic or virtually, I hope you’ll take a moment to let them know you appreciate them, too.
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