patient checking in at the front desk

Patient Welcome Info

If you have a medical emergency, dial 911 for immediate help!

See below for more information on hours of operation, appointments, downloadable forms, insurance and payments, and more:

Hours of Operation

The Clinic is open from 8:30 AM until 5:00 PM Monday through Friday, excluding holidays. Summer hours are 8:30 AM until 4:00 PM.

Appointments

To schedule an in-person or telehealth appointment, call 941-964-2276. Fax: 941-964-2983.

Minors under the age of 18 must be accompanied by a parent or guardian. Minors not with a parent or guardian must be accompanied by an adult with an authorization to treat form signed by a parent or guardian. You may download a Parental Consent for Medical Care of a Minor authorization form that may be used for this purpose.

Home Visits

At the discretion of your doctor, a home visit may be made for a problem focused examination, specimen collection or medication administration.

Dr. Haly examining a female patient

Before your appointment

  • Please complete online Pre-Visit via text or email.
  • Upon arrival for your appointment, please call the office at 941-964-2776.
  • Bring your medication(s) with you (or a list of your medication’s drug name, dosage, frequency)
  • Bring a picture ID
  • Medicare patients, bring a copy of your Medicare card.

Pre-fill Patient Information Forms

You may download the following forms from this website to complete or review prior to your appointment:

Patient RegistrationNotice of Privacy Practices
New Patient Medical HistoryPatients Rights and Responsibilities
Medical Record Release AuthorizationPatients Rights and Responsibilities (Spanish)
Parental Consent for Medical Care of a Minor
Dr. James and Dr. Kueber looking over a patient's X-ray

Laboratory Services Available at the Clinic

Established Clinic patients may now obtain their laboratory services through the BGHC. Specimens can be collected at the time of your visit to the Clinic or by appointment. Fasting patient appointments will be scheduled starting 8:30 AM to 10:00 AM Monday through Friday. The Clinic is unable to process outside lab orders. We are only authorized to draw lab specimens ordered by Clinic providers. All laboratory work will be sent to Quest Diagnostics for processing. Our physicians will notify you of your laboratory results.

Medicare Patients: The Clinic will collect specimens for laboratory services. As a courtesy, your billing information will be forwarded to Quest Diagnostics to file on your behalf for payment from Medicare. The Clinic will charge a fee for the collection of specimens at the time of service.

Private Pay Patients: The Clinic does not accept health insurance. We will collect specimens for laboratory services and charge patients for the specimen collection and the laboratory processing at the time of service. Patients will receive a receipt that they may submit to their insurer. However, many insurers only pay for lab services provided directly through one of their designated laboratories. Clinic patients will have the option to receive an order for lab tests that can be taken to their health insurer’s designated lab off-Island.

Insurance and payments

Boca Grande Health Clinic does not accept insurance. Payment is required at the time of service. Payment may be made by cash, check, or credit card. Amex, Discover, Master Card, and Visa are accepted.

Make a Payment
Clinic Office Staff

Additional Information

Here you will find additional information on patients’ rights and how patients may submit formal complaints.

Patients’ Rights—Privacy

Your most important right as a patient is your right to privacy. We understand that information about your medical history and your health is personal. We are committed to protecting your medical information. We must create a record of the care and services you receive at Boca Grande Health Clinic in order to provide you with quality care and to comply with certain legal requirements.

We are required by law to:

  • Make sure that all medical information that identifies you is kept private;
  • Give you notice of our legal duties and privacy practices with respect to your medical information; and
  • Follow the terms of this notice or any subsequent notice that is later in effect.

You may download a copy of the Boca Grande Health Clinic Notice of Privacy Practices form.

Patient Complaints

We strive to ensure that your visit to the Boca Grande Health Clinic is a pleasant experience. If you are displeased in any way, please bring it to the attention of one of our staff members. Each member of our staff will work to address your concern at the time. If they are unable to address it on their own, they are instructed to raise the issue to the appropriate persons who can then respond accordingly.

If your complaint is not resolved verbally, you may make a formal complaint in writing. Please address your complaint to CEO, Boca Grande Health Clinic. Please include:

  • Your contact information;
  • Whether you are making a personal complaint or on behalf of another party. In the letter, please identify the other party;
  • Time and date when the incident occurred;
  • Names of staff and/or physicians involved;
  • In your own words, a written description of why you are not happy with the care or service that you or the other party received from us. Please be as factual as possible.
  • A description of what you would like to see happen in order to remedy the situation; and
  • A signature and date.

Formal complaints will be acknowledged within two business days of receipt. Every effort will be made to respond in writing within five business days. However, some complex situations may require more research and the involvement of others. We will strive to respond in writing within the shortest possible time frame. Your satisfaction is important to all of the staff members at Boca Grande Health Clinic.