Patients—what you need to know

 

If you have a medical emergency, dial 911 for immediate help!

 

See below for more information on hours of operation, appointments, downloadable forms, insurance and payments, and more:


Hours of operation

The Clinic is open from 8:30 a.m. until 4:00 p.m. Monday through Friday, excluding holidays.


Appointments and walk-ins

Patients are seen by appointment or on a walk-in basis, if time is available. To schedule an appointment, call 941-964-2276 between the hours of 8:30 a.m. and 4:00 p.m. Monday through Friday, excluding holidays.

Minors under the age of 18 must be accompanied by a parent or guardian. Minors not with a parent or guardian must be accompanied by an adult with an authorization to treat form signed by a parent or guardian. You may download a Parental Consent for Medical Care of a Minor authorization form that may be used for this purpose.


Before your appointment

•  Please arrive at the Clinic 15 minutes prior to your scheduled appointment.

•  Bring your medications with you (recommended) or bring a list of your medications (drug name, dosage, frequency).

•  Bring a picture ID.

•  Medicare patients should bring their Medicare Card in addition to a picture ID.

•  Pre-fill Patient Information forms. You may download the following forms from this website to complete or review prior to your appointment:

Patient Registration

New Patient Medical History

Notice of Privacy Practices

Parental Consent for Medical Care of a Minor

Patient Portal Terms of Use

Patient Portal User Consent

Patients Rights and Responsibilities

Patients Rights and Responsibilities (Spanish)

Patient Portal Pamphlet


During your appointment

Upon arrival, please check-in with your patient representatives at the reception window. You will be asked to:

•  Present identification, Medicare or insurance cards and/or other required documentation.

•  Complete New Patient or Returning Patient forms if not pre-filled prior to arrival.

You will be offered a copy of the Boca Grande Health Clinic Notice of Privacy Practices form.

Your nurse will greet you and accompany you to an exam room. Once in the exam room, your nurse will take your vital signs including blood pressure, temperature, respiration, and heart rate.  The nurse will ask:

•  If you have any allergies (new patients) or if you have developed any new allergies (returning patients);

•  The reason you have come to the Clinic today (your chief complaint);

•  To see your medications or your medication list.

Your doctor will then come in to see you and will also ask the reason for your visit to the Clinic. Depending on why you have come to the Clinic, your doctor will perform a Comprehensive Physical Exam, a Problem-Focused Exam or a Brief Exam as a follow-up to a prior visit.

A Comprehensive Physical Examination will typically cover the following:

  • Review of medications
  • Review of allergies
  • Review of past medical problems
  • Review of past surgeries
  • A review of systems (a review of the body’s organ systems and any symptoms being experienced by the patient)
  • A physical examination
  • Well woman examination, which may include pelvic and breast exams, Pap test
  • Testing, which may include laboratory, X-ray or ECG
  • Assessment and diagnosis
  • Development of a plan of treatment
  • A review of findings, assessment/diagnosis, and plan of treatment with patient
  • Prescriptions may be given to be filled or refilled
  • Treatment, referral for additional tests, referral for treatment, or referral for a specialist’s consultation and/or treatment.

A Problem Focused Examination will often include:

  • Review of the current problem
  • A focused examination related to the problem
  • Assessment and diagnosis
  • Development of a plan of treatment
  • A review of findings, assessment/diagnosis, and plan of treatment with patient
  • Testing, which may include  laboratory, X-ray or ECG
  • Prescriptions may be given to be filled
  • Treatment, referral for additional tests, referral for treatment, or referral for a specialist’s consultation and/or treatment.

A Brief Exam/Follow-up Visit will often include:

  • Review of pending laboratory, X-ray, or other diagnostic examinations
  • Review of symptoms/progress check concerning original complaint
  • Review of treatment to date
  • A focused examination related to the original problem
  • A review of findings, assessment/diagnosis, and updated plan of treatment with patient
  • Testing, which may include laboratory, X-ray or ECG
  • Prescriptions may be given to be filled/refilled and taken at home
  • Treatment, referral for additional tests, referral for treatment or referral for a specialist’s consultation and/or treatment

A Nurse Visit will often include:

  • Blood pressure check
  • Immunizations, e.g. Flu or Pneumonia vaccine
  • ProTime INR 9blood clotting test)
  • Phlebotomy (blood draw for Clinic ordered tests)
  • Therapeutic injections, e.g. allergy and B12 shots


A Home Visit:

  • At the discretion of your doctor, a home visit may be made for a problem focused examination, speciment collection or medication administration.

After your appointment

Check out with your Patient Representative once your doctor or nurse informs you that your visit is complete. Your visit payment is due at the time of service. Payment may be made by cash, check or credit card. Amex, Master Card and Visa are accepted. Boca Grande Health Clinic does not accept commercial health insurance or accept Medicare assignment. Medicare is filed electronically on your behalf and the payment will be sent to you.

Please complete a Patient Satisfaction Survey. Your satisfaction is important to us, and we’d like to know about your visit. Your feedback helps us improve our processes. Feedback can be provided in two ways:

•  You may complete an online Patient Satisfaction Survey.

•  You may complete a downloadable Patient Satisfaction Survey and fax or mail it back to us.

Laboratory Services Available at the Clinic

Established Clinic patients may now obtain their laboratory services through the BGHC. Specimens can be collected at the time of your visit to the Clinic or by appointment. Fasting patient appointments will be scheduled starting 8:30 A.M.to 10:00 A.M. Monday through Friday. All laboratory work will be sent to Quest Diagnostics for processing. Our physicians will notify you of your laboratory results.

  • Medicare Patients: The Clinic will collect specimens for laboratory services. As a courtesy, your billing information will be forwarded to Quest Diagnostics to file on your behalf for payment from Medicare. The Clinic will charge a fee for the collection of specimens at the time of service.
  • Private Pay Patients: The Clinic does not accept health insurance. We will collect specimens for laboratory services and charge patients for the specimen collection and the laboratory processing at the time of service. Patients will receive a receipt that they may submit to their insurer. However, many insurers only pay for lab services provided directly through one of their designated laboratories. Clinic patients will have the option to receive an order for lab tests that can be taken to their health insurer's designated lab off-Island.

 

Venice Regional Laboratory will continue to collect laboratory specimens on a periodic schedule for non-clinic patients and for those Clinic patients whose insurance may be accepted for payment. Appointments may be made by calling 941-964-0490.

Radiology Services Available at the Clinic

Boca Grande Health Clinic provides basic Radiology Services for Clinic patients. Our Radiology Department can perform a number of x-ray exams including but not limited to the following: skull, facial bones, sinuses, spine x-rays, shoulder, soft tissue neck, chest/ ribs, abdomen, long bones, hips, pelvis, extremities. All exams are immediately available for Clinic physicians to review and are then sent to an area Radiologist for interpretation. We also have the ability to copy images onto a disk to be taken to specialists or other physicians or therapists. Radiology services are available on site, Monday through Friday during normal business hours.

  • Medicare Patients: The Clinic does not participate with health plans, including Medicare. We will file your Medicare claim for you as a courtesy. You will be responsible for payment at the time of service
  • Private Pay Patients: The Clinic does not accept health insurance. We will charge patients for X-ray at the time of service. Patients will receive a receipt that they may submit to their insurer.

Insurance and payments

Boca Grande Health Clinic does not accept insurance. Payment is required at the time of service. Payment may be made by cash, check, or credit card. Amex, Master Card, and Visa are accepted.

Additional Information

Here you will find additional information on patients’ rights and how patients may submit formal complaints.

Patients’ rights—privacy

Your most important right as a patient is your right to privacy.  We understand that information about your medical history and your health is personal. We are committed to protecting your medical information.  We must create a record of the care and services you receive at Boca Grande Health Clinic in order to provide you with quality care and to comply with certain legal requirements.

We are required by law to:

•  Make sure that all medical information that identifies you is kept private;

•  Give you notice of our legal duties and privacy practices with respect to your medical information; and

•  Follow the terms of this notice or any subsequent notice that is later in effect.

You may download a copy of the Boca Grande Health Clinic Notice of Privacy Practices form.

 

Patient complaints

We strive to ensure that your visit to the Boca Grande Health Clinic is a pleasant experience. If you are displeased in any way, please bring it to the attention of one of our staff members. Each member of our staff will work to address your concern at the time. If they are unable to address it on their own, they are instructed to raise the issue to the appropriate persons who can then respond accordingly.

If your complaint is not resolved verbally, you may make a formal complaint in writing. Please address your complaint to CEO, Boca Grande Health Clinic. Please include:

•  Your contact information;

•  Whether you are making a personal complaint or on behalf of another party. In the letter, please identify the other party;

•  Time and date when the incident occurred;

•  Names of staff and/or physicians involved;

•  In your own words, a written description of why you are not happy with the care or service that you or the other party received from us. Please be as factual as possible.

•  A description of what you would like to see happen in order to remedy the situation; and

•  A signature and date.

Formal complaints will be acknowledged within two business days of receipt. Every effort will be made to respond in writing within five business days. However, some complex situations may require more research and the involvement of others. We will strive to respond in writing within the shortest possible time frame. Your satisfaction is important to all of the staff members at Boca Grande Health Clinic.

If you have a medical emergency, dial 911 for immediate help!